Shipping

USPS

You sent me a tracking number for my USPS Priority shipment, but it still shows "Not scanned in mailstream".  Why haven't you sent it yet?

As USPS explained it to us, the number you receive is a Delivery Confirmation number - Not a Tracking Number.  As such, it often isn't updated until it's delivered to you.  So rest assured it went out.

I never received my shipment, although the USPS site shows that it was delivered.  Can you send me a replacement?

Unfortunately, we have to rely on what USPS tells us concerning shipments. If it shows that it was delivered, we have to operate as if it were.  Please don't take it personally, we're not calling you a liar.  We would just be opening ourselves up to too much liability if we offered a replacement for every USPS shipment that showed as "Delivered".

Contact

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Please use the Contact Us page, we typically answer all our email within 24 hours.

Phone

Phone number: 214-717-9406
Address: P.O. Box 51 , Ferris, Texas 75125

Our phone hours are 9:30AM-11:30AM, Central Time. Sorry for the short phone hours, but we devote most of our time to filling your orders.

PLEASE DO NOT SEND CASH THROUGH THE MAIL.  WE WILL NOT BE RESPONSIBLE FOR LOSSES.

Orders

What is the cut off time for overnight shipping?

To be guaranteed that an order will ship the same day that you place your order, it must be received by us and timestamped by our online system by Noon, Central Time.

I want to cancel an order and/or get a refund.  What do I need to do?

Please contact us through our contact page. Please note : If we already have your order at the post office/ ups we will not be able to refund your payment until the package is returned to us. This can easily be done by taking it to the post office and having it returned to 'sender'

I ordered the wrong thing.  Can I send it back and have a replacement shipped out?

Unfortunately, if the mistake was on your end, we are unable to accept returns (Would you like thinking that your Kratom may have been sent to somebody's house and then returned to us before it was sent to you?).

I didn't get what I ordered (Wrong thing, not enough of it, etc).

Due to the strict order process we now have in place, we're going to take this on a case by case basis (Us sending powder instead of capsules could possibly happen.  Us sending 1 gram of 15x when you ordered 100 grams is much less likely).

Kratom Cafe

I live in and/or are visiting the area.  Can I stop by and pick up an order?

The short answer is no.  The long answer is no, it doesn't matter what the circumstances are.  We  don't have a retail storefront (We think about it every now and then - But then we regain our senses and concentrate on our website).

I want to know who your supplier is.

Sorry Boss, it is against our policy to release our vendor information. It is interesting to note though, that pretty much all kratom comes from a single source.

Why do others charge more for their kratom?

Since, like I mentioned above, all kratom comes from pretty much one source, I really don't know why some vendors charge so much. We aren't out to gouge our customers, and we pride ourselves on our product and service.

How do I use this specific type of Kratom?  Do you have recipes/suggestions?

Please remember, our product is not intended for human consumption.  As such, we are unable to help.  However, there are a number of great forums out there which have Kratom fans who can answer your questions.

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